Terms & Conditions

D&A Deluxe Dog Services will comply with all applicable animal welfare legislation and local laws governing animal care and welfare and business practices. Thereby reflecting honour upon the pet care services industry within their local community. Under the Animal Welfare Act (2006), Welfare of Animals Act (Northern Ireland) 2011 and the Animal Health and Welfare (Scotland) Act 2006, a person responsible for an animal, even on a temporary basis has a legal responsibility to meet the needs of the animal. For the purposes of these Acts, an animal’s needs shall be taken to include:

its need for a suitable environment
its need for a suitable diet
its need to be able to exhibit normal behavior patterns
any need it has to be housed with, or apart from, other animals, and
its need to be protected from pain, suffering, injury and disease

Owner is to make full disclosure of any quality or characteristic problems which might make your dog not suitable for dog minding or walking ; including serious behavioral or health problems, including antisocial behavior & aggression. Failure on the part of the owner to disclose any matter which might render owner’s dog unsuitable for dog minding & walking will be deemed a material omission amounting to a fundamental breach of our agreement.

We make every effort to contact the owner in the event of an emergency. We recommend owners provide us with a contact number in the event of an emergency situation. However, we reserve the right to make decisions regarding your dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. Owner is responsible for payment of any veterinary fees incurred by D&A Deluxe Dog Services

All bookings are subject to approval by D&A Deluxe Dog Services & are not binding until such time an agreement of acceptance of services have been rendered.

There is a minimum of 1 hour & 30 minutes for services to be accepted, these must be booked as sessions in conjunction with each other, for one owner per meeting. There is a limitation to the area D&A Deluxe Dog services can provide. Please be advised this is roughly 8 miles from our base in Egham, Surrey, UK & you as a customer must check in that the booking is agreeable. A booking is not automatically approved, by checking availability and attempting a booking online. The owner of D&A Deluxe Dog Services render their right to refuse or cancel a booking if deemed unsuitable. However, we will always try to reach a compromise, if possible, to make the booking viable and in the unfortunate situation a booking can not be accepted, we will explain why and make a refund of fees already paid.

Any bookings for services need to be made with at least 24 hours notice.

In special circumstances, we can occasionally accept with less notice - but, it is up to the discretion of the owner of D&A Deluxe Dog Services.

The owner of D&A Deluxe Dog Services hold Public Liability Insurance

The client must accept full liability for any loss or damage caused by their dog whilst being minded or walked & be financially responsible for any damage to property whilst your dog is minded. D&A Deluxe Dog Services will not be held accountable for vet fees whilst your dog is in our care.

Payments are due at the start of each session.

No part of this website or POS may be reproduced, stored or transmitted in any form or by any means; photocopying, electronic or otherwise. If you are found to have copied any information from this website D&A Deluxe Dog Services reserves the right to pursue legal and court action against you and you will be liable for any costs incurred. It is an offence to breach copyright law and D&A Deluxe Dog Services reserves the right by law to protect its public profile, image and content to the full extent.

D&A Deluxe Dog Services reserve the right to change our offering in the future, by removing, altering or adding as deemed appropriate.